Improve social customer care [infographic]

How to improve your social customer care.

What is social customer care? Customers are   increasingly getting used to the idea of contacting a company and asking questions via social media. As the Infographic below shows, there are certain basic issues that have to be taken into account in terms of social customer care. This infographic is intended as on overview of some of the pertinent issues  in this important and developing field.

social customer care

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